Privacy Policy of Coastal Nursing Services

1. General 

2. Why we collect information 

We collect Personal Information to provide you with the best and most suitable community care services. This information is necessary for our operations, ensuring efficiency and effectiveness. By giving us accurate and complete information, you receive the best care from us. 

3. Personal Information We Collect

The personal information we collect may include:



• Full name (including any previous name(s))
• Address(es) (including any previous address(es))
• Date of birth
• Email address
• Telephone number(s)
• Details of treating practitioners including General Practitioner
• Medical history, test results, diagnosis and treatments
• Allied Health reports 
• Specific information required for third-party services
• Names and telephone numbers of persons to contact in an emergency
• Other personal information provided by you

We do not use government-related identifiers for identification purposes, although information in our records may include such identifiers if provided by you. In some cases, we may collect sensitive information in compliance with local data protection laws and with your consent. 

If you are applying for employment with us, personal information related to your application will also be collected.

4. How we Collect Information 

Personal information is collected through various means, including electronic or face-to-face interactions, interviews, correspondence, telephone, email, our website, media and publications, publicly available sources, requests for information, provision of services, and third-party referral services. We strive to collect personal information lawfully and fairly, directly from you whenever possible. In certain cases, we may collect information from third parties, relying on their authority and your consent. 

If you use our services on behalf of someone else, you confirm their consent and authorization. Unsolicited personal information will be assessed for permissibility, and if not permitted, it will be destroyed or de-identified. When visiting our websites, you may choose to provide personal information through online forms, while we collect statistics about visits without identifying individuals. Our websites may use cookies, and links to third-party websites are not governed by our privacy policy.

5. How we use your Personal Information

We use your personal information for the purposes for which it was provided, related purposes, with your consent, and as required or permitted by data protection laws. This includes facilitating requested services, providing relevant information, responding to inquiries, identifying you when contacting us, processing authorized payments, and other purposes specified at the time of collection. Additionally, we may use your personal information with your consent, to prevent threats to health or safety, investigate unlawful activity, comply with legal obligations, improve our business and services, maintain customer profiles, and for internal accounting and administration. 



Only authorized personnel will have access to your personal information. Examples include co-ordination with other care providers, information sharing with responsible persons, management and planning, invoicing, customer surveys, reminders, and support services. There are exceptions to using personal information for the collected purpose, such as consent, related purposes, and legal requirements. 

6. Third Party Disclosure 

By using our Services or providing us with your personal information, you acknowledge and consent to the disclosure of your personal information to third parties in accordance with this Privacy Policy and local data protection laws. This may include disclosure to our franchisees, contractors, suppliers, service providers, authorized persons, and entities associated with Coastal Nursing Services. We will not disclose your personal information to third parties without your consent, except as required by law or to protect life, health, safety, or as permitted by data protection laws. Third parties receiving your personal information must provide protect the information against misuse and ensure compliance by their employees. If any misuse or unauthorized access occurs, they must notify us immediately. We are not responsible for the privacy practices of third parties once your personal information is disclosed to them.

7. Disclosure to relatives and guardians

We may disclose an individual's Personal Health Information to their responsible person (e.g., parent, guardian, relative) if the individual is incapable of giving consent or communicating, if the disclosure is necessary for care or treatment, compassionate reasons, quality review, and is not contrary to the individual's expressed wishes. We prioritize confidentiality and do not disclose client information to unauthorized personnel or personal relations.

8. Storage and Security of Information 

We prioritize the security and storage of personal information by implementing the following measures:



• Personal information is stored securely on servers or in locked areas to protect it from misuse, loss, and unauthorized access.
• Confidentiality of personal information is respected by our employees through training and awareness.
• Only authorized personnel have access to personal information.
• Encryption and pseudonymization techniques are used whenever possible.
• Personal information is destroyed or permanently de-identified when no longer needed (typically after a minimum of 7 years).
• Reasonable steps are taken to protect personal information during transmission, but electronic transmission is not completely secure or error-free, and users provide their information at their own risk.

9. Accessing and Correction of Your Information

You have the right to access and correct your personal information:

• You can request access to your personal information, and we will respond within a reasonable timeframe.
• Access to your Personal Information held by us can be requested in writing, and we may require identification for protection purposes. While there may be administrative fees for providing a copy of your information, no fees will be charged for access requests.
• We strive to maintain accurate, complete, up-to-date, and relevant personal information. If you believe any of the personal information we hold about you is inaccurate, incomplete, irrelevant, out-of-date, or misleading, you can contact us to request corrections.
• We will take reasonable steps to correct any inaccurate, incomplete, out-of-date, irrelevant, or misleading personal information upon your request, as required by law. If you seek correction of your information and we are unable to make the change, we will provide an explanation.
• Access to your personal information may be withheld or refused if legally authorized or restricted by law, subject to legal action, or compromising another person's privacy. We will provide written reasons for any refusal or limitation of access, unless deemed unreasonable.

10. Complaints, questions, or concerns

If you have any complaints questions, or concerns regarding the privacy practices of Coastal Nursing Services you can email the details of your complaint to info@cnscareteam.com or call the phone number 0423 264 105.



Coastal Nursing Services takes all complaints very seriously and aims to respond to your concerns in a timely manner.

11. Policy Statement Currency 

We periodically review and update our Privacy Policy to ensure compliance with the law, including the General Data Protection Regulations, as well as to incorporate technological advancements and changes in our operations and practices. As a result, we may make changes, additions, or deletions to this Privacy Policy, and the updated version will be published on our website.