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Complaints and Feedback
Complaints and Feedback
We greatly value the feedback provided by our clients, families, and stakeholders at Coastal Nursing Services. We take all feedback and complaints very seriously and will respond promptly.
If you would like to provide positive or negative feedback or make a complaint you can:
Email us here or call 0423 264 105
Additionally, feedback can be given to the NDIS Commission or Aged Care Quality and Safety Commission.
NDIS Commission:
Phone Number: 1800 035 544
The NDIS Commission is responsible for regulating and overseeing the National Disability Insurance Scheme (NDIS). Clients receiving NDIS services can provide feedback and make complaints to the NDIS Commission regarding the quality of services they receive.
Aged Care Quality and Safety Commission:
Phone Number: 1800 951 822
The Aged Care Quality and Safety Commission is responsible for ensuring quality and safety in the aged care sector. Clients receiving aged care services can provide feedback and make complaints to the Commission.
Find out how Coastal Nursing Services can help you with your In-Home Private Nursing Support
“It’s a beautiful thing when career and passion come together!”
We are passionate about what we do and offer professional in home personal nursing support for people in the Tweed area and surrounding suburbs.
Acknowledgement of Traditional Owners
Coastal Nursing Services pays our respect to all Aboriginal and Torres Strait Islander peoples, their history, knowledge and continuing connection to the community and to Elders of past, present and future generations. We celebrate diversity and welcome all people regardless of ethnicity, faith, orientation or gender identity.
We create welcoming and inclusive environments for all.
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